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Your Rights and Our Legal Commitments

mejaqq login operates under a clear legal framework that governs how we collect your data, manage your account, and handle disputes — access depends on local law and…

Data Privacy PolicyTerms & ConditionsCookie PolicyAccount Security StandardsQRIS & DANA Compliance
mejaqq login Your Rights and Our Legal Commitments
LEGAL CONTACT PATHS

Reach Us on Legal and Policy Matters

If you have a question about how our terms apply to your account, our compliance team is reachable seven days a week between 08:00 and 23:00 WIB. We handle legal requests separately from general support to keep response times short and documentation accurate.

Team online

Live Chat — Policy Desk

Access our dedicated legal chat channel directly from your account dashboard. Available 08:00–23:00 WIB, seven days a week, for questions about terms, data rights and account restrictions.

Email — Compliance Team

Send formal legal requests or data-access queries to our compliance inbox. We aim to respond within two business days and will confirm receipt within 24 hours of your submission.

Account Portal — Request Centre

Log into your account, head to Settings, then Legal Requests to submit a data deletion, data export or account-closure request directly without needing to contact support first.

ACCOUNT & DATA STANDARDS

Inside mejaqq login Legal and Security Practices

We apply consistent data-handling standards across every account regardless of which payment method you use.

Data Encryption at Rest

All personal and financial data stored on our servers is encrypted using AES-256 standards. This covers your DANA, OVO, GoPay and QRIS transaction history as well as account credentials and contact details.

Cookie Policy Transparency

We use functional, analytical and preference cookies. You can review and update your cookie consent at any time via the Cookie Settings link in the footer — no account login required to adjust preferences.

Retention Period Defined

Account data is retained for 12 months after closure where local law permits. Transaction logs tied to QRIS and bank transfer methods may be held longer if required by Indonesian financial record-keeping standards.

Data Access Requests

You may request a full export of the personal data we hold on your account at any time via the Account Portal. We deliver the export as a structured file within five business days of verification.

Account Security Protocols

Two-factor authentication is available for all accounts and is strongly recommended. Any login from an unrecognised device triggers an email alert to your registered address, giving you immediate visibility of access events.

Legal Change Notifications

When we update our privacy policy or terms, we notify you by email and display a banner on your next login. You have 14 days to review changes before they take effect on your account.

Legal Questions We Hear Most Often

The questions below cover the legal topics your account is most likely to raise — from data rights and cookie control to how disputes over DANA or GoPay transactions are resolved and who to contact when you need formal documentation.

Access to and use of your account depends on local law. Where local law permits, Indonesian consumer data standards apply to how we store and process your personal information and payment records.

Log into your account, go to Settings, then Legal Requests, and submit a data-deletion form. Our compliance team confirms receipt within 24 hours and completes the deletion within five business days, subject to retention requirements.

Transaction records linked to DANA, OVO and other payment rails are retained for a minimum of 12 months after account closure where local law permits. You may request an export of those records before closure via the Account Portal.

Yes. Visit the Cookie Settings link in the footer and toggle off analytical cookies. Functional cookies required for login and session management remain active; opting out of analytics does not affect your account or lobby access.

Disputes are governed jointly by our platform terms and the processing rules of the relevant payment rail — GoPay or QRIS. Submit a formal dispute via email to our compliance inbox; we aim to respond with documentation within two business days.

We give you at least 14 days' advance notice of any material change. Notice arrives by email to your registered address and as a banner on your next login — giving you time to review before changes take effect.

Direct formal legal requests — including regulatory correspondence, data subject access requests and court-ordered disclosures — to our compliance inbox. Response is within two business days for standard requests; urgent matters are escalated within 24 hours.